Time to Get Your Back Up!

My heart sinks every time I hear a customer tale like the one we heard from Jane this past Labor Day weekend. Jane’s hard drive went kaput on her, doing away with all of her data and critical files, including some cherished photos. She had tried to do the right thing by purchasing an external hard drive to which she would periodically copy her folders. But when she went to retrieve what she expected would be her complete backed-up data, she learned that not all had been copied properly. Her short-cut folders had failed to back up the data within them and her Outlook information was nowhere to be seen. Jane works from her home and she was facing the prospect of having to recreate an alarming amount of information and documentation. She was understandably upset.

While we were able to help her recover some of her key files, only so much can be done without adequate back-up. So please, before you make another move, get your files properly backed up. We are firm believers in Carbonite’s solution for this – we believe in it so much that we’ve included it in our primary services subscription package (http://www.plumchoice.com/serviceoptions.asp). This allows us to continually back up customers’ files on independent servers that will keep your data safe. But regardless of the solution you pick, make sure it’s capturing all of the files you want and maintaining it on a secure server.

Expect that your hard drive will go south on you at some point – usually at the worst time. With the proper back-up, when it does, it will be no big deal. Just ask Jane, our newest subscription plan user.