Your Right to Privacy

You may have seen some of the recent online reports and commentary about one well-known computer support company violating consumers’ privacy and trust by secretly downloading customer files. Whether these reports prove accurate or not, they raise the question of just how secure your personal data is when a technician comes to call.

Whenever turning your computer over to another party through traditional support means, whether it’s at a service desk in a store or having a technician on your computer in your home, you as the consumer have little control over what happens to your personal data. But this is where Remote Services offers a huge advantage over traditional service calls. Because our services are delivered via the Internet, we are able to monitor and record EVERY aspect of the support session, from both a visual (down to the technician’s keystrokes) and the audio perspective (from the first hello to the final goodbye). These recordings are centrally maintained, and if a customer ever has a question about what took place during the session, we can pull up the recordings and address their concerns immediately.

This approach protects both the customer and the technician from any misunderstandings or perceived improper actions.

In our view, this should become standard operating procedure for all technology help companies. You as the customer deserve to have your privacy protected at all cost and any organization that is unwilling to put your trust first, doesn’t deserve your business.