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June 2007

June 13, 2007

Someone Call Security

Istock_000002737580xsmall We've received a number of calls this week related to security. So it’s worth reminding folks of a few simple steps that should be taken regularly to help safe guard your computer, your data and your family. Often, making your PC secure isn’t just about blocking spyware. It’s about ensuring that your children have a safe place to surf, making sure your wireless network is secure so that others can’t access it (your private data along with it), and managing your online identity so that you don’t leave personal data in vulnerable places.

 

- Make sure to have a security suite from a company you can trust. A full suite will include antivirus, anti-spyware

- Get an online back-up solution which will constantly work to save your pictures, files and other important data

- If you can, make sure you use a different computer from your kids. They tend to do things that could put you and your data at jeopardy

- If you have kids, put their computer in a central location so that you can monitor the use

- Teach your kids about the danger of the internet. That’s how they learn about the dangers of the real world.

- Do not download files from the internet unless you know the company is reputable

 

Think of it this way, you wouldn’t leave your house with the front door wide open, why do the same with your computer?

June 04, 2007

When It Comes to Customer Satisfaction…Most Don’t Come Even Remotely Close

Istock_000002640898xsmall For an industry of very smart people, the technology field has done a deplorable job of servicing consumers. Why is it okay for companies to subject their customers to ridiculously long hold times, long lines at a store counter or days waiting for a technician to come to the house? The answer is that it’s not okay, and consumers need to start demanding more from their service providers.

PlumChoice is living proof that it can be done with a customer-centric solution that is aimed at eliminating the BIG pain points -- waiting and worrying. We take these out of the equation and deliver great, friendly service when and where the customer wants it. It’s that simple.

I have to send a big thank you out to PlumChoice customer Jack R. for sending one of the most entertaining YouTube clips  I’ve seen in a long time -- it perfectly captures the frustration of traditional tech support. Take a look… I’m sure you’ve been there.

And never forget as a consumer that you have a right to service that truly serves you! At PlumChoice, we try to live that everyday.